Re-architecting Applications to Derive Best Value from Oracle Communications Suite

Escaping the Upgrade TrapThe Miami-Dade Water and Sewer Department (MDWASD), serving over 2.3 million residents, faced a pivotal architectural dilemma. As they expanded their Oracle Customer Care and Billing (CCB) system, they needed a standardized template for building new features. The critical requirement? A solution that centralized business logic and provided self-contained lifecycles—without breaking every time the software required an upgrade.
Cogent Infotech navigated the client through a complex decision matrix, weighing the risks of Java-Metadata Custom Entities (prone to deprecation issues) against the steep learning curve of Business Objects. The winning strategy was implementing Oracle CCB "Cases"

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