Corporate
January 16, 2026
Florida Department of Transportation
Cogent Infotech
Case Study
Dallas, Texas
January 16, 2026
Securing the NetworkThe Florida Department of Transportation (FDOT) faced the massive task of managing network accounts and security for all county computer users. They needed a robust system to assign security profiles, monitor log-on identifications, and detect security violations without slowing down operations.
Cogent Infotech stepped in to manage the helpdesk from top to bottom.
This Case Study See how optimizing the service desk can drive efficiency in government.
Download the full case study to see the complete Service Desk workflow and architecture.
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