Social listening versus Traditional market research

12:26 pm
January 31, 2021
cogent inCIghts
Social Channel Analytics
Cogent inCights


Market research and its techniques have evolved over the years. Social media has transformed how information is shared and collected, creating a more comprehensive and substantive aggregate database. Social listening and analytics provide an efficient, scientific, and cost-effective means of managing marketing and servicing data. Social listening looks at Big unstructured data, which involves monitoring conversations of what consumers are saying about a brand online. This data is structured into sets of data, which can be analyzed and then interpreted in the form of insights and recommendations to drive decisions.



This is the most widely known technique for market research. Companies use surveys to measure something objectively and have a large sample to query

Focus groups

This involves gathering a group of people in one room where a moderator will guide a discussion. The participants are compensated for discussing a specific topic among themselves.


This qualitative research method is useful for exploratory research. An interviewer can talk to the participant about a specific issue personally, attempting to develop solutions and recommendations.

Experiments/field trials

This type of technique involves specific variables and hypotheses that are tested in controlled environments.


Researchers use this technique to measure actual behavior rather than user-reported behavior.
Some of these methods are time-consuming and expensive, and they may or may not provide accuracy. Also, data collected by Social listening is unbiased. If you have a Social listening strategy in place, you can measure, monitor, analyze and respond to conversations about your product/service. You can get access to data-driven actionable insights about your customers on a real-time basis.


Collecting data from Social media is mainly automated, with much of the information about customers coming from aggregated databases instead of individualized sources. This provides access to much deeper data sets than the somewhat limited forms of information found through traditional market research.

The data collection for traditional market research and social listening complement each other. By analyzing both, you can have a large amount of richer and more comprehensive information, which enables leaders to make better decisions.


Social listening is a high priority for many companies, yet traditional market research is still a treasure trove of information that cannot be ignored. Businesses are developing strategies to combine social listening and personalized traditional marketing to custom-tailor comprehensive data. This way, they can revolutionize their marketing program.

However, organizations continue to face a challenge. They need to find a way to take the personalized data from traditional market research and match it with the data from Social listening and eventually map these data sets to arrive at a 360-degree view of their customer.

Cogent Infotech specializes in providing Social Listening & Analytics solutions. We are a trusted go-to partner that can help you gain market insights by using state-of-the-art natural language processing (NLP) technology, with access to more than 300+ Mi sources of data, across 190 countries and in more than 80 languages. With Cogent Infotech, you can identify the right strategy for your customers based on data-driven actionable insights.

For more informative blogs like this one, visit theCogent Infotech website.


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